According to reports from Pacific Magazine, Digicel officials have indicated they will be ready for the launch of their service in Fiji on Oct. 1st. They point to their business in Samoa:
“We offer a first world mobile network with all the bells and whistles,” Slowey added. In Samoa, for example, the government-run telecom company had 18 cell broadcast sites. Digicel opened with 43 and has continued to add more over the past two years, bringing up the coverage now to about 95 percent of the country, with plans to increase that to 98 percent of the nation by Christmas, she said.
“We promised the government of Samoa that we’d provide a minimum of 75 percent coverage (on launch),” she said. “But we came in with 85 percent coverage. We put our money where our mouth is — we deliver.”
Their approach to customer service:
In Samoa and in Papua New Guinea, as in Marshall Islands, the government telecoms didn’t offer 24-hour customer care, she said. The government’s SamoaTel has responded to Digicel by now offering 24-hour customer service, she said.
“In PNG, our 24-hour customer care was unprecedented. People call just to see if someone will actually answer.”
Speaking from her Fiji base, Slowey said the company is operating in four south Pacific nations, plans to launch service in Fiji after October 1, and is talking with other island governments, including the Marshall Islands, about starting mobile phone services.
“We’re knocking on everyone’s door (in the Pacific),” she said.